Frequently Asked Questions
How do I buy from your company?
To purchase from EE Schenck, you must first establish an account with us. To begin the process, please complete our Wholesale Application. Please note: we only sell to verified wholesale accounts, so we will require a copy of your tax certificate or business license as part of the application process.
Do you sell to the public?
EE Schenck only sells products wholesale. If you are interested in purchasing our fabrics or notions as a consumer, please visit your local independent fabric, sewing or notions retailer.
Do you have order minimums?
New customers must place a minimum opening order of $250. Existing customers' orders must meet a $150 minimum. Orders not meeting this minimum will be charged a $25 service fee. All customers are required to meet a $1200 annual minimum per calendar year to keep their accounts open.
What forms of payment do you accept?
EE Schenck offers a variety of payment options. We accept all major credit cards and may extend terms to you upon approval of our credit application. If you would like to apply for terms, please download and complete our credit application.
Is order pick-up offered for local customers?
Yes! Customers interested in pick-up can set up your account for Will Call. Once your order(s) have been invoiced and are ready for pick-up, customer service will notify you.
Why don't I see prices on your website?
Prices are only viewable for our customers after they have logged in to the website. Once you become a customer, you will receive a log-in, and once logged-in, you will be able see all prices and other relevant information.
What is MAP Price?
MAP Price is the lowest price (policy set by the manufacturer) that an authorized seller is permitted to advertise a product for. This includes, but is not limited to, magazines, newsletters, emails, website and mailed sales publications. Items that are subject to MAP pricing restrictions will have the MAP price listed on our website, and will be viewable once logged in. Select vendors have MAP pricing policies that need to be reviewed and potentially signed before purchasing. Click on our Vendor Agreements Page to learn more.
Do you offer sales and specials?
Yes! We have a large selection of sale and reduced-price merchandise, which is noted on our website with “sale” or “reduced” banners on individual product images. Items marked as “sale” are temporarily marked down and “reduced” items are permanently marked down. To view all of our markdowns, click the Reduced & Sale button at the top of the website.
Are all products in stock?
We offer more than 70,000 different items, many of which are stocked for immediate shipment. If the item is stocked and available, IN STOCK will be listed on the item’s detail page. Specific quantities can be determined by adjusting your order in the shopping cart. If an item is being pre-sold for future delivery, the EXPECTED DELIVERY is indicated. If no stock information is listed, the item must be ordered from our vendor partner on your behalf.
How can I view open orders and invoices on your website?
Once you're logged in, click on MY ACCOUNT in the top right corner of the website. Here you will be able to access your open and shipped orders, current and past invoices, and more.
Can I see your products at trade shows?
Of course. We attend relevant wholesale trade shows throughout the year. Stay informed about upcoming trade shows that we are attending via our emailers and social media channels, including Facebook and Instagram.
What is TRENDS?
TRENDS is our favorite event of the season; it is a bi-annual EE Schenck institution dating back to 1988! In March and September, we host a private sales event exclusively for EE Schenck customers to experience the latest industry trends, discover the newest launches, enjoy exclusive giveaways, and shop amazing sale prices. In the past, we’ve also hosted industry-leading guest speakers, offered fun and informative classes taught by industry experts, and more. For additional information and updates about the next TRENDS event, see the TRENDS portal on our homepage and follow us on social media, including Facebook and Instagram.
Can customers shop your warehouse?
Unless we are hosting a special shopping event, we do not allow customers to shop in our warehouse. If you have any questions about a specific product or want to learn more about general offerings, feel free to reach out to our industry leading Customer Care team or your local sales representative. We are here to make purchasing as easy as possible; don’t hesitate to reach out if we can help.
How can I receive your emails?
Once you have become a customer and set-up an account with us, you should immediately begin receiving our emails. If you don’t receive them, double check your spam or junk folder and add us to your safe-sender list. If you are still not getting our emails, contact our industry leading Customer Care team to verify we have your correct email address on file.
Do you have a catalog?
Not in the traditional sense. We offer more than 70,000 items for sale and our inventory is constantly being updated. For this reason, our website serves as our catalog with new items being added every day. To help you navigate our site, we've organized our inventory by product type and offer filters to help you quickly and easily find exactly what you need. Additionally, four times a year we send out the Schenck Shopper, which highlights the latest industry trends, along with new and sale items.
Where can I view projects made from your fabrics?
You can view a selection of completed projects by visiting The Stash and choosing Project Gallery from the tabs at the top of the page. Here you will find a large selection of sewn projects and free patterns. If you are looking for a pattern made using fabrics that are no longer available, check our Project Archives.
Do you ship products internationally?
Absolutely! We proudly serve customers and ship products all over the world.
How are your products shipped?
Orders are routed via UPS, USPS, or FedEx. EE Schenck ships within the United States as well as internationally and strives to make the process as easy as possible.
Do I pay for shipping?
We offer FREE shipping within the United States for most of our notions, books, and patterns with a minimum purchase of $150 of free freight designated items. The customer is responsible for shipping costs for orders of fabric, batting, gifts, and large/oversized items. Please note: If a shipment has multiple invoices, you will find freight charges for the entire shipment located on one invoice.
What are those icons on your website?
The icons below are located on the Item Detail page, in your cart, and in email confirmations.
Not available for Air Shipments: This item cannot be shipped via air.
Drop Ship Only: This item will be drop shipped from the vendor, not shipped from EE Schenck Co.
No Back Order: This item will not be back ordered.
Qualifies for Free Freight: These items will ship for free if you have $150.00 of qualifying items in your order.
Is the color I see on my computer screen exactly as it will appear on fabric?
Monitors can vary significantly making it impossible to ensure an exact color match. For this reason, there may be a slight variation between what you see on the screen and the fabric you receive. Reach out to our industry leading Customer Care team or local sales representative if you have additional questions before making a purchase.
I have a question that I don't see answered here. Help!
Don’t worry, we are here to help! Please reach out to our industry leading Customer Care team at 800-433-0722 or [email protected] with any questions you may have.
